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Product Cancellation Policy
Desire Enterprises
At Desire Enterprises, we value our customers and aim to provide a smooth and transparent shopping experience. Please read our cancellation policy carefully before placing an order.
1. Cancellation Before Shipment
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Orders can be canceled before they are dispatched from our warehouse.
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To cancel your order, please contact our customer support team at [your-email@example.com] or call us at [your contact number] within 12 hours of placing the order.
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If the cancellation request is made in time and the order has not been shipped, we will initiate a full refund to your original payment method.
2. Cancellation After Shipment
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Orders cannot be canceled once they are shipped.
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In such cases, you may still be eligible to return the product as per our Return & Refund Policy after delivery.
3. Custom-Made or Special Orders
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Orders for customized, made-to-order, or personalized products cannot be canceled once confirmed and processed.
4. Digital Products or Licenses (if applicable)
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Cancellation of digital product orders will be accepted only if the product has not been downloaded, accessed, or activated.
5. Refund Timeline
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Refunds for approved cancellations will be processed within 5 to 7 business days after confirmation.
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The amount will be credited to the original payment method used during the purchase.
For any questions or assistance, feel free to contact us at:
📧 Email: desirehbd@gmail.com
